FloxCall ("FloxCall", "we", "us") respects your privacy. This policy explains what we collect, why we collect it, and the choices you have. We keep it short and in plain English.
What we collect
- Contact form info. When you fill out our form, we collect your name, business name, phone, email, website and anything you write in the message. We use it to respond to you and prepare your free audit.
- Phone numbers. When you call or text us, we receive your phone number so we can reply.
- Call recordings and transcripts. When we provide AI receptionist services to our clients, calls to their receptionist may be recorded and transcribed so the business gets accurate call summaries. Calls to our demo line may also be recorded to improve the assistant.
- Basic site analytics, if used. We don't use analytics or advertising cookies on this website right now. If we add basic analytics later, it will only be to understand how the site is used, and we'll update this policy.
- Server logs. Our hosting provider may log standard technical data like IP address and browser type to keep the site secure.
How we use it
- To respond to your questions and requests.
- To provide our services to clients, including call answering, summaries and alerts.
- To send messages you asked for, like replies to your inquiry or appointment confirmations.
- To keep our website and services secure and working.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
See our SMS Terms for details on our text messages, including how to opt out.
We don't sell your information
We do not sell personal information. We don't rent it or trade it either.
Service providers
We use a small number of service providers to run our services, such as website hosting, telephony, AI voice providers, email and form delivery. They receive only the information needed to deliver the service, and only for that purpose.
How long we keep it
We keep personal information only as long as we need it to provide our services, meet legal requirements, or resolve disputes. Call recordings and transcripts are kept only as long as needed to create summaries and support our clients.
Security
We use reasonable safeguards to protect your information, like encrypted connections and access controls. No system is perfect, but we take it seriously.
Your choices and deletion requests
You can ask to see, correct or delete the personal information we hold about you. Email hello@floxcall.com or call 765-555-0199 and we'll take care of it. If your request is about a call to one of our clients, we'll work with that business to handle it.
Children's privacy
Our website and services are not directed to children under 13, and we don't knowingly collect their information.
Changes to this policy
If we update this policy, we'll change the effective date at the top of this page.
Contact us
FloxCall
123 Main St, Hartford City, IN 47348
hello@floxcall.com · 765-555-0199