Here's how our AI receptionists work, in plain English.
It's an AI assistant
FloxCall receptionists are AI assistants, not people. They answer calls for local businesses, answer common questions, and book appointments.
It tells callers it's an AI
Every receptionist identifies itself as an AI assistant at the start of the call.
Calls may be recorded
Calls may be recorded and transcribed so the business gets an accurate summary of each call. Callers are told about this at the start of the call.
How long recordings are kept
Recordings and transcripts are kept only as long as needed to create summaries and support the business. They are not sold or used for advertising.
Want to talk to a person?
Just ask. You can ask the business for a human callback, and the receptionist will pass along your name, number, and what you need.
Questions
Questions about a call you made to one of our clients? Contact that business directly, or reach us at hello@floxcall.com and we'll help.
See our Privacy Policy for more on how we handle information.